From the founders

Insights on AI, product building, startups, and what it actually takes to ship software people love.

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AI is changing how teams work — here's what we learned

After 18 months building AI tools, we've identified three critical patterns in how teams actually adopt automation. The results surprised us.

We built Nexus because every other task manager still makes you do the thinking. Here's why that's backwards, and what we did about it.

A founders' honest account of building Ricochet Group — the mistakes we made, what we'd do differently, and what we got right by accident.

Compose started as an internal tool we used to write our own emails. Here's how it became one of our most-requested products.

We launched with the wrong pricing model, lost customers because of it, and rebuilt from scratch. This is what we learned.

We ran a 90-day experiment with Relay handling real customer tickets. The results were better than we expected — and some were uncomfortable.